Common Questions¶
Here are some of the most frequently asked questions from our shop owners and cashiers.
Why can't my staff member see the Reports menu?¶
The ChouyLok POS system shows menu items based on a staff member's assigned role and permissions. If a staff member cannot see the Sales Reports (or any other) menu, their role does not have the necessary permission (e.g., "View Reports") enabled.
To fix this, a shop owner or manager with access to User Management needs to update the staff member's role to include this permission. See Users and Roles for step-by-step instructions.
Why is the stock number different from what's on my shelf?¶
This usually happens due to one of the following reasons: - Some recent sales haven't synced properly if the internet connection dropped. - Items were received from a supplier or another branch but the stock transfer wasn't completed in the system. - Items were damaged or lost and the system stock hasn't been updated.
To correct your system stock numbers to match your physical shelf count, you should perform a Stocktake. See Counting stock for more details.
How do I change the QR code customers pay to?¶
You can update your shop's payment QR code from the Settings menu. Go to Shop Settings, find the payment or billing section, and upload your new bank QR code. This will immediately update the QR code displayed to customers on receipts or customer-facing screens.
See Shop settings for more information.
Does Enterprise include a dedicated database?¶
Dedicated hosting requires a separate agreement with the team. All branches of a shop use the same business database; a separate database on a shared server still shares server resources. A request does not activate hosting or create charges. See Dedicated database hosting.
Why does my shop show a database-maintenance message?¶
The team may be moving, updating or restoring your business database. Wait for confirmation before continuing sales. If this was unexpected, contact support. Keep unsynchronized POS data on the device; do not clear app data or reinstall. See Before and after a move.