Customer Orders

The Customer Orders page helps you manage all purchases made by your customers, whether they bought in-store or online.

Viewing Orders

You can view all orders in a list, search by order number, customer name, or phone number, and filter by date.

Order Statuses

Every order goes through different stages to help you track its progress: - Pending Payment: Waiting for the customer to pay. - Processing: Paid and being prepared. - Shipped: On the way to the customer. - Delivered: Successfully received by the customer. - Completed: Order is finalized. - Refunded: Money has been returned. - Cancelled / Expired: Order was cancelled or time ran out.

Managing an Order

Click on "View Items" (មើលទំនិញ) on any order to see its details. From the Order Detail page, you can: - Collect Payment: If the order is unpaid, click to show your shop's KHQR code. Once the customer pays, mark it as paid. - Print or Share Receipts: Generate a PDF receipt to print or send to your customer. - Change Status: Update the order status as it moves from processing to shipped and delivered. - View Summaries: See details like customer loyalty points, applied taxes, and your calculated profit for that order.