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Signing in

Steps

  1. Open ChouyLok. You land on ស្វាគមន៍ការត្រឡប់មកវិញ (Welcome back).

  2. In the first box — លេខទូរស័ព្ទ ឬ អ៊ីមែល (Phone or email) — type either your phone number or your email address. Both work in the same box.

  3. Type your password in ពាក្យសម្ងាត់ (Password). Tap the eye icon on the right if you want to check what you typed.

  4. Tap ចូលគណនី (Sign in).

You land on your dashboard. Staff see a shorter screen than the owner — that is normal, and depends on what the owner has allowed.

Stay signed in

ChouyLok keeps you signed in on that device. You do not need to sign in again each morning. Only sign out if you are handing the device to someone else.

If it will not let you in

"Invalid credentials" — the phone number, email or password is wrong. Passwords are case-sensitive, so check whether Caps Lock is on. If your account was created with a phone number and no email, only the phone number will work.

It says platform administrators must use another dashboard — that account belongs to the ChouyLok team, not to a shop. Use your shop account.

It says your shop is scheduled for deletion — the account was closed, and the message tells you how many days are left. Contact support before that runs out and it can be brought back. After that, it cannot.

Nothing happens when you tap the button — check your internet connection. ChouyLok needs to reach the server to sign in.

Forgot your password

Your code is sent through Telegram, not by email or SMS. You need Telegram installed on the phone whose number is on the account.

  1. On the sign-in screen, tap ភ្លេចពាក្យសម្ងាត់? (Forgot password?).

  2. Enter your phone number and tap ផ្ញើលេខកូដ (Send code).

  3. The first time only, ChouyLok asks you to connect Telegram. Tap បើក Telegram, then in the chat that opens tap Share Phone Number. The bot links your account and sends your code in the same message.

    On later resets this step is skipped and the code arrives straight away.

  4. Type the 6-digit code and tap ផ្ទៀងផ្ទាត់ (Verify).

    This screen appears whether or not the number has an account — ChouyLok will not confirm which numbers are registered, because that would let a stranger test yours. So reaching this screen is not proof the code is coming. If you mistyped, tap ប្តូរលេខទូរស័ព្ទ (Change phone number) and start again.

  5. Enter your new password twice — ពាក្យសម្ងាត់ថ្មី and បញ្ជាក់ពាក្យសម្ងាត់ថ្មី — then tap រក្សាទុកពាក្យសម្ងាត់ (Save password). At least 6 characters.

You are returned to the sign-in screen. Sign in with the new password.

Changing your password signs you out everywhere

Every device you were signed in on is signed out — the shop tablet, the counter computer, your phone. Sign in again on each one. If you reset your password mid-shift, the cashier's till will ask for a sign-in too.

If the reset does not work

The code never arrives

The bot sends it to the Telegram account that shares your phone number. If you shared a different number in Telegram than the one on your ChouyLok account, the two do not match. Start again and enter the number that is actually on your ChouyLok account.

I entered my number but no code came

ChouyLok gives the same answer whether or not a number has an account, so a silent screen does not tell you the number was wrong — and a mistyped number is the most common reason nothing arrives.

Enter it exactly as you registered it. If you signed up with a leading zero, type the leading zero; if you signed up with +855, type that. The two are not treated as the same number here.

The code says it is wrong or expired

A code lasts 10 minutes, and asking for a new one cancels the old one — so if you tapped ផ្ញើលេខកូដ twice, only the newest code works. Use the most recent message from the bot.

I went back or refreshed the page and lost my place

On a computer browser, reloading during the reset loses the step you were on. Go back to the sign-in screen and start the reset again.

I do not use Telegram

There is no other way to reset a password yourself. Contact support.

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